Shipping

How long will it take to ship my order?

Because we're a small business and each item is engraved to order, most orders ship within 3–5 business days.

You'll receive a shipping confirmation with tracking information as soon as your order is on its way. Delivery time will then depend on the shipping method selected at checkout and the carrier's processing.

While we're always happy to help if something seems off, once a package has been handed over to the carrier, delivery timing is outside of our control. For the most up-to-date tracking and delivery estimates, please refer to the tracking information provided.

Do you ship internationally?

Currently we do not, however if there’s any changes in our shipping market, we will be sure to post it to the website and/or social media. Be sure to sign up for our Newsletter for the most current updates.

Do you combine shipping?

Yes! Shipping is automatically combined when multiple items are purchased in the same order.

My package says "Delivered", but I can't find it.

The typical recommendation would be to wait 24-48 hours due to carriers occasionally marking packers as delivered before they actually arrive. After that, it’s recommended to check with your neighbors and your local post office. If you're still unable to locate your package, please reach out to us. While delivery is outside of our control once a package has been handed over to the carrier, we'll do everything we can to help you determine the next steps.

What happens if my package is returned to sender?

If your package is returned due to an incorrect address or because it wasn't claimed, we'll contact you to arrange reshipment. Additional shipping charges may apply.

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Can I return my order?

Because each item is made to order, we generally do not accept returns or exchanges due to a change of mind.

If your item arrives damaged, defective, or we've made a mistake, please contact us within 7 days of delivery, and we'll make it right.

If you'd like to exchange an unused, non-personalized item for a different design, we'd be happy to review your request on a case-by-case basis. While we can't guarantee that every exchange can be accommodated, we'll always do our best to find a solution that works for both of us.

I ordered a case for the wrong Kindle model!

If your order hasn't entered production yet, contact us as soon as possible. We'll do our best to update it. Once production has begun or your order has shipped, changes are no longer possible.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only guarantee cancellations before production begins.

My item arrived damaged.

We're so sorry! Please contact us within 7 days of delivery with photos of the damaged item, the packaging, and the shipping label. We'll review everything and make it right as quickly as possible.

My item looks slightly different than the photos.

Slight variations are a natural part of the handmade process. Because each item is individually laser engraved, no two pieces will be exactly alike. Additionally, colors may appear slightly different depending on your screen or device settings.

These small variations are part of what makes every piece uniquely yours.